Privacy Policy
Type of website: Mental Health Services
Effective Date: 1st day of June, 2025
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www.bouncingbackohio.com (the "Site") is owned and operate by Bouncing Back Counseling LLC.
Bouncing Back Counseling LLC can be contacted at:
380-244-4710
Purpose
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The purpose of this privacy policy (this "Privacy Policy") is to inform users of our Site of the following:
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The personal data we will collect;
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Use of collected data;
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Who has access to the data collected; and
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The rights of Site users.
This Privacy Policy applies in addition to the terms and conditions of our Site.
Consent
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By using our Site, users consent to:
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The conditions set out in this Privacy Policy; and
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The collection, use, and retention of the data listed in this Privacy Policy.
Personal Data We Collect
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We only collect data that helps us achieve the purpose set out in this Privacy Policy. We will not collect any additional data beyond the data listed below without notifying you first.
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Data Collected Automatically​
When you visit and use our Site, we may automatically collect and store the following information:​
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Clicked links; and
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Content viewed.
Data Collected in a Non-Automatic Way​
We may also collect the following data when you perform certain functions on our Site:
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First and last name;
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Age;
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Date of birth;
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Sex;
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Email address;
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Phone number;
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Preferred method of contact; and
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Insurance information.
This data may be collected using the following methods:
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User input.
How We Use Personal Data
Data collected on our Site will only be used for the purposes specified in this Privacy Policy or indicated on the relevant pages of our Site. We will not use your data beyond what we disclose in this Privacy Policy.
The data we collect automatically is used for the following purposes:
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Usage Analysis.​
The data we collect when the user performs certain functions may be used for the following purposes:
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Demographics Analysis and Healthcare Reporting.
Who We Share Personal Data With
STAFF MEMBER
We may disclose user data to any member of our organization who reasonably needs access to user data to achieve the purposes set out in this Privacy Policy.
If you follow hyperlinks from our Site to another Site, please not that we are not responsible for and have no control over their privacy policies and practices.
Other Disclosures
We will not sell or share your data with other third parties, except in the following cases:​
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If the law requires it;​
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If it is required for any legal proceeding;
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To prove or protect our legal rights; and
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To buyers or potential buyers of this company in the event that we seek to sell the company.
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How Long Do We Store Personal Data
User data will be stored until the purpose the data was collected for has been achieved. You will be notified if your data is kept for longer than this period.
How We Protect Your Personal Data
While we take all reasonable precautions to ensure that user data is secure and that users are protected, there always remains the risk of harm. The Internet as a whole can be insecure at times and therefore, we are unable to guarantee the security of user data beyond what is reasonably practical.
Children
We do not knowingly collect of use personal data from children under 13 years of age. If we learn that we have collected personal data from a child under 13 years of age, the personal data will be deleted as soon as possible. If a child under 13 years of age has provided us with personal data, their parent or guardian may contact our agency.
How To Access, Modify, Delete, or Challenge the Data Collected
If you would like to know if we have collected your personal data, how we have used your personal data, if we have disclosed your personal data and to who we disclosed your personal data, or if you would like your data to be deleted or modified in any way, please contact our privacy officer here:
Michelle Schneider
380-244-4710
Modifications
This Privacy Policy may be amended from time to time to maintain compliance with the law and to reflect any changes to our data collection process. When we amend this Privacy Policy, we will update the "Effective Date" at the top of this Privacy Policy. We recommend that our users periodically review our Privacy Policy to ensure that they are notified of any updates. If necessary, we may notify users by email of changes to this Privacy Policy.
Messaging Terms & Conditions:
You agree to receive informational messages (appointment reminders, account notifications, etc.) from Bouncing Back Counseling, LLC. Message frequency varies. Message and data rates may apply. For help, reply HELP or email us at michelle@bouncingbackohio.com. You can opt out at any time by replying STOP.
Mobile SMS Messaging Privacy Policy
Information collected: We may collect information such as name, phone number, and email address.
Use of information collected: We may use the information we collect to perform the services requested including billing, customer service, appointment reminders and other administrative requests.
Sharing of information collected: We may share information we collect with payment processors, legal authorities, partners so that these service providers can perform their normal duties. We do not share, sell, rent, or trade any information provided with third parties for promotional purposes. As a current or prospective customer, you understand that you can text us STOP at any time to opt out of receiving SMS text messages from us. You can text us HELP at any time to receive help. You understand that the messaging frequency may vary. Messaging & data rates may apply. Your mobile information will not be shared with any third parties/affiliates for marketing/promotional purposes. All policies are followed as per CTIA guidelines 5.2.1. At any time if you want your information to be removed, you can contact us via our email address or regular mail.
Contact Information
If you have any questions, concerns, or complaints, you can contact our privacy officer, Michelle Schneider: michelle@bouncingbackohio.com or by phone at 380-244-4710